The Perfect “Combi-nation” – A Digital Offer Backed by People
It’s been three months since Senior Underwriter Millie Lamden-Kerr joined MS Amlin Insurance. With the year-end fast approaching, we wanted to find out how she’s doing, her experience working with our award-winning digital platform, and what it’s really like to be part of the UK team.
I’ve been in the insurance industry for over 10 years now and have worked as an underwriter in the agricultural sector for almost all of them. Before I joined MS Amlin here in the UK, I did all my risk analysis on manual systems. I loved the process, but I’ve got to admit… it’s been three months, and I’m already a digital convert!
Fast, Flexible Insurance That Works for Farmers
I grew up in rural Herefordshire, so I know there’s nothing 9-5 about farming and agriculture. I also know that insurance isn’t always at the top of people’s agendas and that farmers need quotes and answers fast. For me, that’s where MS Amlin’s digital system really wins. It’s so much faster and more efficient than manual ones. It’s exactly what people need.
It doesn’t matter if you need a new business quote, renewal, or mid-term adjustment. All our platforms are fully automated and available 24/7. They’re also really easy to use. I should know! I’m not tech-savvy, and we don’t expect you to be either. All you need to do is follow the on-screen instructions and fill in the details. You’ll get a quote almost instantly and a referral response within 30 minutes (during working hours, of course).
I could never have done that using a manual system.
When the “Computer Says No,” We’ll Do Our Best to Turn It Into a “Yes!”
The challenge, I think, is that when people hear you’ve got a digital system, they immediately imagine something faceless. We’ve all been there – arguing with bots, sending inquiries into cyberspace, and trying to connect with someone human.
That isn’t us.
One of the things I love about MS Amlin’s digital offer is that it “combines” the best of both worlds. Yes, it’s a digital system. But I lead a team of specialist underwriters, and it’s our job to monitor that system and be there when you need it.
The farming industry is changing. And if the latest budget announcement is anything to go by, it’s going to keep on changing. Not every venture will fit neatly into boxes. But the MS Amlin UK team has a big appetite for risk – and with 100 years of experience behind us, we’ll answer your questions quickly and do our best to create a solution that fits.
So don’t panic if the computer “says no.”
If the risk is within appetite and large enough we are here to accommodate. You can contact our team directly through our digital portals. And of course, you’re always welcome to do things the old-fashioned way and pick up the phone!
For us, business works best when it combines the speed and efficiency of technology with the skills, experience, and understanding of people.
After all, that’s who we’re here for.
A Company That Supports Its People
That brings me to my final point. One of the things I’ve found truly special about MS Amlin Insurance UK is the way they serve and support people.
It starts with feedback. Every year, the team conducts a company-wide broker survey to find out what’s working for our clients and what we can do to improve (more on that in January).
They welcome team feedback too. I’ve only been here a few months, and already I’ve had several of my suggestions implemented. My responsibilities have also increased, and I’m proud to be leading a whole team of specialist underwriters. I’ve always been passionate about mentoring others and building strong, diverse, and inclusive teams.
Now I get to do it every day.
It’s so important, especially for someone living with a disability. I haven’t always found it easy to disclose this information. That wasn’t the case with MS Amlin Insurance UK.
From the moment I opened up about my condition, I felt welcomed and supported. It shows me that MS Amlin Insurance isn’t just a company that talks the talk. They walk the walk, and I love that they’ve given me the space to be my true self.
And because I know I’ve got a great organisation behind me, I can focus on what I do best-leading and guiding a team of expert underwriters. So when you contact MS Amlin Insurance, you know you’ve got the best possible people there to support YOU.
If This Post Has Made You Want to Dig Deeper…
Go ahead! Click to discover our agricultural motor insurance products.
Thinking of Working with MS Amlin UK?
We’re on the lookout for a new Underwriter! Follow this link to find out more. You can also keep an eye out for other upcoming vacancies through MS Amlin Careers.
